Our Policies
๐ Select Policy View:
Shipping, Sourcing & Authenticity
โก Effective: August 2026
๐ 100% Insured Shipping
๐ก๏ธ Verified Authenticity
At Elevare Supply, we specialize in buying, selling, and sourcing high-grade Pokรฉmon TCG productsโincluding factory-sealed booster boxes, Elite Trainer Boxes (ETBs), rare singles, and graded slabs. Our operational protocols ensure maximum security, transparency, and product integrity from our vault to your door.
01. 100% Authenticity & Vault Guarantee
- Factory-Sealed Products: All booster boxes, ETBs, and collection displays are guaranteed 100% factory sealed, un-resealed, and featuring original manufacturer shrinkwrap.
- Graded Slabs: All graded cards (PSA, CGC, BGS, Ace) are verified against official database cert records prior to dispatch.
- Buylist Verification: Items sold to us undergo physical inspection before payment release. Counterfeit or altered cards are rejected instantly.
02. Processing & Sourcing Timelines
- In-Stock Store Orders: Packed in heavy-duty protective bubble wrap and dispatched within 1โ2 business days.
- Sourced Orders: Sourced items are acquired from verified suppliers, brought in-house for authentication, and shipped within 3โ5 business days.
- Cancellations: Order changes/cancellations accepted within 2 hours of placement via support@elevaresupply.com.
03. Outbound Shipping & Transit Cover
| Service Tier | Courier & Method | Estimated Transit | Insurance Cover |
|---|---|---|---|
| Standard UK | Royal Mail Tracked 24 / 48 | 1โ3 Business Days | Basic Tracking |
| High-Value / Boxes | Royal Mail Special Delivery (1pm) | Next Business Day | Full Cover up to ยฃ750 |
| International | Tracked Express Courier | 5โ12 Business Days | Full Tracking & Customs |
04. Selling Your Cards To Us (Inbound Policy)
- Packing Standards: Sellers sending collections must sleeve and top-load cards securely between rigid cardboard layers.
- Transit Liability: Elevare Supply is not liable for parcels lost en route to us. We advise using Royal Mail Special Delivery.
- Rejected Items: Items failing authentication will be rejected. Return tracked shipping costs must be covered by the seller.
๐ Questions about a shipment or buylist quote? Contact our vault team at support@elevaresupply.com.
Return & Refund Policy
โก Effective: August 2026
๐ก๏ธ Sealed Product Protection
๐ 14-Day Return Window
Due to the volatile nature of the TCG market and the sensitivity of collectible card conditions, Elevare Supply enforces specialized return rules to protect against card-swapping, un-sealing, and resealing fraud.
01. Return Window & Eligibility
- 14-Day Return Notice: You have 14 calendar days from delivery to request a return.
- Factory-Sealed Requirement: Sealed boxes/ETBs must remain 100% unopened with original shrink-wrap intact.
- Single Cards & Slabs: Singles and slabs must be returned in original protective sleeves with tamper seals intact.
02. Non-Returnable Items (Final Sale)
- Opened Sealed Products: Any item with outer shrink-wrap broken or removed is strictly non-returnable.
- Custom Sourced Orders: Items acquired via our Card Finder service are final sale once inspected and delivered.
- Market Fluctuations: We do not accept returns based on market price changes after an order is completed.
03. How to Request a Return
- Email support@elevaresupply.com with your Order Number and photos showing the unopened item.
- Upon approval, you will receive an RMA number. Ship items securely via tracked, insured courier.
๐ Restocking Note: Voluntary change-of-mind returns on high-value items may be subject to a 10% restocking fee.
Privacy Policy
โก Effective: August 2026
๐ UK GDPR Compliant
๐ก๏ธ Encrypted Checkout
Elevare Supply operates elevaresupply.store. This policy explains how we collect and safeguard your personal information.
01. Information We Collect
- Personal & Order Data: Name, address, email, phone number, and buylist collection submission images.
- Encrypted Payments: Payments are processed via Stripe/PayPal under strict PCI-DSS standards. We never store raw card numbers.
02. How We Use Your Data
- Fulfilling store orders, shipping via insured couriers (Royal Mail/DPD), processing buylist quotes, and fraud screening.
- We do not sell, rent, or trade your personal information to third parties.
๐ Data Rights: You can request a copy of your personal data or ask for deletion by emailing support@elevaresupply.com.
Terms of Service
โก Effective: August 2026
โ๏ธ UK & International Law
๐ก๏ธ Vault & Store Operations
By using elevaresupply.store or submitting buylist/sourcing requests, you agree to these Terms of Service.
01. Pricing & Market Conditions
- Market Pricing: Prices for singles, slabs, and sealed items are tied to secondary collectible market values and subject to change without notice prior to checkout.
- Buylist Warranties: Sellers submitting cards guarantee legal ownership and that items are 100% authentic and free from alterations.
02. Governing Law
These Terms are governed by and construed in accordance with the laws of England & Wales, United Kingdom.
๐ Legal Inquiries: Contact store management at support@elevaresupply.com.