Our Policies
1. Shipping & Delivery Policy
Effective Date: August 2026
Last Updated: August 2026
At Elevare, we work with global artisans, logistics partners, and fulfillment centers across the world to bring you unique, high-quality products at competitive prices. Because our inventory is sourced internationally, shipping times may be longer than standard domestic transit times.
1. Order Processing Time
Fulfilment Window: All orders are subject to a processing period of 1–3 business days (Monday through Friday, excluding public holidays) before being dispatched.
Order Modifications & Cancellations: You may request changes to or cancellation of your order within 2 hours of placement by contacting us at support@elevaresupply.com. Once an order enters processing or shipment, modifications or cancellations are no longer possible.
2. Shipping Rates & Delivery Estimates
We offer international shipping to most countries worldwide. Estimated delivery timelines are broken down as follows:
Region | Estimated Transit Time |
United States & Canada | 7-15 Business Days |
United Kingdom & Europe | 7-14 Business Days |
Australia & New Zealand | 8-18 Business Days |
Rest of the World | 10-25 Business Days |
Please Note: These timelines are estimates and do not include the 1–3 day processing window. Unforeseen delays can occur due to peak holiday seasons, severe weather, local postal disruptions, or customs holds.
3. Tracking Your Order
Once your package has been dispatched, you will receive an automated email containing your tracking number and a direct link to monitor your shipment.
Tracking Delays: Please allow 3–5 business days for tracking information to update in the carrier’s system after receiving your shipping confirmation.
4. Customs, Import Duties & Taxes
International orders may be subject to import taxes, duties, tariff fees, and customs processing fees levied by the destination country.
Customer Responsibility: All additional charges for customs clearance are the sole responsibility of the customer. Elevare Supply has no control over these charges and cannot predict what they may be.
5. Lost, Stolen, or Incorrectly Addressed Packages
Incorrect Addresses: It is the customer’s responsibility to verify that the shipping address entered at checkout is correct. We are not responsible for packages delivered to incorrect addresses provided by the buyer.
Lost or Stolen Packages: If your tracking information states that your package was delivered to your address but you have not received it, please check with neighbors, building management, or your local postal carrier. If the package remains missing, contact us at support@elevaresupply.com within 7 days of the marked delivery date so we can open an investigation with the carrier.
2. Refund & Returns Policy
Effective Date: August 2026
Last Updated: August 2026
We stand behind the quality of our products. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines the step-by-step process for returns, exchanges, and damaged items.
1. Return Window
You have 30 calendar days from the date your tracking status shows the package as “Delivered” to initiate a return request.
2. Return Eligibility Criteria
To qualify for a valid return:
Items must be unused, unworn, unwashed, and in the exact condition received.
Items must remain in their original, undamaged packaging with all tags attached.
Proof of purchase (such as order number or email confirmation) must be provided.
3. Non-Returnable / Final Sale Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:
Perishable goods (food, flowers, plants)
Intimate, sanitary, or personal care products (e.g., swimwear, undergarments, cosmetics)
Custom or personalised products
Digital downloads, gift cards, or promotional sale items marked “Final Sale”
4. How to Return an Item
1. Submit Request: Email our support team at support@elevaresupply.com with your Order Number, the product(s) you wish to return, and the reason for the return.
2. Authorisation: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the designated return address. Do not send your purchase back to the manufacturer or the original shipping address without contacting us first.
3. Ship the Item: Package the item securely. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
5. Return Shipping Costs
Customer Responsibility: Customers are responsible for paying all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged/defective product).
Original shipping fees are non-refundable.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If an item arrives damaged, defective, or incorrect:
1. Contact us at support@elevaresupply.com within 5 days of delivery.
2. Include clear photos or a short video showing the issue alongside your order number.
3. Upon verification, we will send a free replacement or issue a full refund at no extra cost to you.
7. Refund Processing
Inspection: Once your return is received at our inspection facility, we will notify you via email. We will also notify you of the approval or rejection of your refund.
Payout: Approved refunds are processed back to your original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution.
3. Privacy Policy
Effective Date: August 2026
Last Updated: August 2026
Elevare Supply (“we,” “us,” or “our”) operates Elevaresupplu.store (including .com, .co.uk & .info). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store.
1. Information We Collect
Personal Information You Provide Directly:
Contact & Identification Data: Name, billing address, shipping address, email address, phone number.
Payment Data: Payment card details, digital wallet information, and billing information (processed securely through encrypted third-party payment gateways; we do not store raw credit card numbers on our servers).
Communications: Any information provided when communicating with customer support or participating in surveys/promotions.
Information Collected Automatically:
Device Data: IP address, browser type, operating system, time zone settings, and language preferences.
Usage Data: Pages viewed, links clicked, time spent on pages, and referring/exit pages via cookies, pixels, and web beacons.
2. How We Use Your Information
We use your personal data to fulfill our contract with you and serve legitimate business interests:
Order Fulfillment: Processing payments, arranging shipping, sending order/shipping updates, and handling returns.
Customer Support: Responding to inquiries, resolving disputes, and troubleshooting issues.
Marketing Communications: Sending newsletters, promotions, and special offers (only if you have explicitly opted in; you can opt out at any time).
Fraud Prevention & Security: Screening orders for potential risk, fraud, or illegal activity.
Analytics: Improving website functionality, user experience, and catalog offerings.
3. Sharing Your Personal Information
We do not sell, rent, or trade your personal information. We only share data with trusted service providers necessary to operate our business:
E-Commerce & Hosting Platforms: (e.g., Shopify, WooCommerce) to power our storefront.
Fulfillment & Shipping Carriers: (e.g., DHL, FedEx, USPS, local post networks, and global logistics providers) to deliver your purchases.
Payment Processors: (e.g., Stripe, PayPal) to process transactions securely under strict PCI-DSS standards.
Analytics & Advertising: (e.g., Google Analytics, Meta Pixel) to analyze traffic and run targeted ads (subject to your cookie preferences).
Legal Compliance: If required by law, subpoena, or government regulation, or to protect our legal rights.
4. Cookies & Tracking Technologies
We use cookies to keep track of items in your shopping cart, remember user preferences, and analyse site traffic. You can manage or block cookies through your browser settings, though doing so may affect certain site features.
5. Your Rights & Choices (GDPR & CCPA Compliance)
Depending on your location (such as the EU/UK or California), you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal record-keeping exceptions.
Right to Opt-Out: Opt-out of direct marketing or data analytics profiling.
To exercise any of these rights, please contact us at support@elevaresupply.com.
6. Data Security & Retention
We maintain administrative, technical, and physical safeguards (including SSL encryption) designed to protect personal information against unauthorized access, loss, or misuse. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and tax reporting requirements.
4. Terms of Service
Effective Date: August 2026
Last Updated: August 2026
Welcome to Elevare Supply. By accessing or purchasing from Elevaresupply.store (incl .com, .co.uk, .info), you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General Conditions
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
We reserve the right to refuse service to anyone for any legitimate reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.
2. Products, Pricing, and Modifications
Product Descriptions: We attempt to display product colors, features, and details as accurately as possible. However, we cannot guarantee that your monitor or screen display will accurately reflect true product colors.
Price Changes: Prices for our products are subject to change without notice.
Product Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to discontinue any product at any time.
3. Accuracy of Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our store.
We reserve the right to refuse or cancel any order placed with us (e.g., orders placed by or under the same customer account, credit card, or shipping address that appear to be fraudulent or suspicious). If we make a change to or cancel an order, we will attempt to notify you via email.
4. Third-Party Links & Software
Certain content, products, and services available via our store may include materials from third parties or links to third-party websites.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and will not have any liability or responsibility for any third-party materials or websites.
5. User Comments, Feedback, and Submissions
If you send us creative ideas, product reviews, suggestions, or other materials (collectively, “comments”), you grant us an unrestricted, royalty-free license to edit, copy, publish, distribute, and otherwise use those comments in any medium without compensation or obligation to you.
6. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
For any unlawful purpose or to solicit others to perform or participate in unlawful acts;
To violate any international, federal, or state regulations, rules, or laws;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used to compromise security or functionality.
7. Limitation of Liability
To the fullest extent permitted by law, Elevare Supply, its directors, officers, employees, affiliates, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, lost savings, or loss of data—arising from your use of the service or any products procured using the service.
8. Indemnification
You agree to indemnify, defend, and hold harmless Elevare Supply and our parent, subsidiaries, affiliates, partners, officers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom and worldwide governance.
10. Contact Information
Questions about the Terms of Service, Privacy Policy, Delivery Policy, or Returns Policy should be sent to us at:
Legal/Store Name: Elevare Supply
Contact Email: support@elevaresupply.com